Privacy Policy

Heavenly Touch Carpet Care ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including our practices for text (SMS/MMS) messaging.

Information We Collect

We collect information you provide directly to us, such as your name, mailing address, email address, and phone number, when you request a quote, schedule a service, contact us, or otherwise communicate with us. We also collect basic details about the services you request so we can complete your job and bill you.

How We Use Your Information

We use the information we collect to schedule and perform carpet-cleaning and related services, confirm appointments, send you service updates and reminders, provide invoices and secure payment links, respond to your questions, and operate and improve our business.

Text Messaging (SMS/MMS)

If you provide your mobile phone number to us, you may receive text messages related to your service, such as appointment confirmations and reminders, job and service-status updates, and secure links to pay for completed work. You consent to receive these messages when you give us your mobile number in person, by phone, or through a form on our website. Message frequency varies based on your activity with us.

Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message from us; after you reply STOP, we will send one confirmation and will not send you further texts. For help, reply HELP, call us at (423) 595-8318, or email heavenlytouchcarpetcare@gmail.com. Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with any third parties or affiliates for their own marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are never shared with any third parties.

How We Share Information

We do not sell your personal information. We may share information with service providers who help us operate our business (for example, payment processors or the messaging platform that delivers our texts), and only to the extent needed to perform those services on our behalf. We may also disclose information if required by law.

Data Security & Retention

We use reasonable measures to protect the information we hold and retain it only as long as needed for the purposes described above or as required by law.

Your Choices

You may opt out of text messages at any time by replying STOP. You may also contact us to request access to or deletion of the personal information we hold about you.

Contact Us

Heavenly Touch Carpet Care
10205 Miller Rd, Soddy-Daisy, TN 37379
Phone: (423) 595-8318
Email: heavenlytouchcarpetcare@gmail.com

See also our Terms & Conditions.